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Jasna Adventures, the ski chalet company based in Jasna, Slovakia, is seeking a Guest Operations Manager to lead operations for The Dragon’s Lair Ski chalet starting this winter season - and continuing full-time upon a successful season.

This is a senior full-time role and oversee all guests services, front and back office, for our chalet and travel business.

You will work closely with and under the supervision of the chalet owner.

Our guests services are end to end - from airport pickup to airport drop off and everything in between – and we also accommodate guests in our partner accommodation. The vast majority of our winter guests are from the UK and Ireland, and our winter season runs from December through to April. Summer season is predominantly regional/local tourism and runs June to September.

Key Duties

Managing day to day operations of the chalet and travel company, ensuring guests services are delivered as per booking confirmations, and front and back office administration is completed.

- Advanced planning of all guests services based on booking confirmations

- Manage and oversee delivery of all guests services by the team including:

•  Check in and check out (Weekly chalet changeover on Sundays)
•  Airport transfers
•  Skiing services (eg booking ski lessons, lift transfer, ski passes, ski rental, ski hosting)
•  Housekeeping and maintenance staff

- Engage with guests and ensure their needs are being met

- Ensure cleaniness and hygiene standards are being upheld by the team

- Engage with suppliers and manage chalet stocks, laundry, etc. 

- Work hands on, including cover for staff days off, busy days, etc

- Manage the front and back office including business admin tasks (eg accounts payable, invoicing)

- Regular reporting to business owners 

To apply you must have:

- Previous ski chalet, hotel or hospitality management/operations experience

- Oral and written English language at a working level (Minimum CEFR – B1)

- A positive and friendly customer service orientated attitude

- Demonstrated reliability and trustworthiness

Ideally you will have:

- Oral and written English language at a professional working level (CEFR - B2 or higher)

- Permission to work in Slovakia (the EU)

- Slovak language skills

Personal attributes

- Self-motivated, proactive and able to work with minimal supervision

- Able to use self-initiative and judgement with. a can-do attitude

- Friendly and positive with an outgoing, but not overbearing, attitude.

- Able to related to people from different backgrounds

- Self - organized with good time management and able to maintain a schedule

- Well presented and spoken

Benefits

Compensation will be based on experience and consist of:

- monthly salary, including social security and health insurance

- Scheduled time off during the season and extended time off during off-season

- Meals during working hours at the chalet

- Family & Friend discounts

Key Dates

This is a full time role starting from mid-November 2022.  Upon a successful winter season there will the option to take the role permanent.  

Typical working days:

· Peak season (Dec-Apr, Jul - Aug) – 6 day week

· Shoulder season (May - Jun, Sept) – Weekends only

· Off-season (Oct - Nov) – back office duties, annual leave

As a chalet couple you will work together to ensure our chalet guests get the full experience of their chalet holiday through th winter season.

Key Duties

Chalet Host

- Serve breakfast, apres drinks/snacks and dinners, following direction from the head chef.

- Engage with guests and ensure their needs are being met whilst in the chalet

- Ensure the chalet is kept clean and tidy and that health and hygiene standards are met throughout the season. Assist with changeover days.

- As required - Ski hosting with guests

- As required - work in the bar, especially when chalet guests are in the bar

Driver

- Drive guests in the chalet shuttle bus (morning afternoon, evening)

- Drive airport transfers 

- Looking after the chalet firewood, shovelling snow, cleaning vehicles

- Assist with ski hire and ski tech

- As required - Ski hosting with guests

- As required - Assist with dinner serving or helping in the bar 

Personal attributes

- Self-motivated, proactive and able to work with minimal supervision

- Able to use self-initiative and judgement

- Friendly and positive with an outgoing, but not overbearing, attitude.

- Able to related to people from different backgrounds

- Self - organized with good time management, and able maintain a schedule

- Clean and tidy

- Drivers' licence with good driving experience and clean record.

Ideally you will have:

- Previous ski chalet, hotel or hospitality/customer service experience

- Skiing ability from intermediate level.

- Permission to work in Slovakia/EU

Benefits

- Weekly allowance (based on experience)

- Season ski pass

- Room and board - Private room and bathroom

- Scheduled time off

- Family & Friend discounts

Dates

Start – Mid-December

End – Mid - April.

1. The prize includes three nights B&B accommodation for two people in a Queen Room at The Dragon's Lair Ski Chalet in Jasna Slovakia.   Prize excludes, airport transfers, ski hire and other add ons.
2. One entry per person. 
3. Employees and their family members, agents and partners of Jasna Adventures are ineligible to win.
4. Prize is not transferable or redeemable for cash or other value.  
5. By entering you opt in to receive marketing messages from Jasna Adventures.
6. Winners may be required to participate in promotional actvities with Jasna Adventures. 
7. Prize draw will take place on 27 October 2021 via online random draw of all eligible entries. Winners will be notified via email and results posted on the Jasna Adventures Facebook page.
8. Prize must be redeemed prior to 30 April 2021.  Blockout dates apply as follows: 19 DEC 2020 - 6 JAN 2021; 14 - 27 FEB 2021,
9. Redemption dates are subject to availability.